This website and its operators are committed to providing the best user experience and to do this, we collect data upon how you use and find the website. Cookies are installed by the website to your computer. These cookies do not collect or hold any personal data and the information gleaned is anonymous.
How do I opt out of this?
You can use your browser, usually under the tools menu, to turn off the option to install cookies on your computer. This will turn off the right for a browser to install cookies on your computer from ALL websites and will break the operation of some of these websites. You can change this and allow the use of the cookies after you have set the option to no. Visit About Cookies for a more detailed explanation.
I have questions
We encourage you to contact us in the first instance if you are unhappy with the service you receive from us. You can do this by writing to us at our address 12 Plymouth Road, Tavistock, Devon, PL19 8AY or by email to firstname.lastname@example.org
If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’.
The ODR platform, is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, ie where you have instructed us for purposes outside your trade, business, craft or profession.
The website address for the ODR platform is: ec.europa.eu/odr.