-
5* Service
What our clients can expect from our 5* service:
- Treat and serve everyone as how we would want to be treated ourselves.
- Flexible in our approach, explore options and be open to new ideas.
- Inspire and empower our clients for whom we act.
- Innovation and growth within our specialist area of practice.
- Quality legal advice tailored to the individual (not a one size fits all approach).
-
Professionalism
- Appearances count - smart and well groomed staff who are proud to represent Chilcotts Law.
- Attention to detail, the small things matter and can make the biggest difference.
- Polite and courteous staff.
- Practical legal solutions to everyday issues.
- Plain english and jargon free advice.
-
A Team
- A united team working to excel in the delivery our specialist services.
- Passionate about what we do and the clients we serve.
- Well trained and qualified staff.
- Communication and sharing of ideas across the team.
- Looking to continually enhance and improve our services.
-
Time to care
- Every moment counts.
- Quality time matters, ensuring we provide exceptional client care.
- Taking our time, appreciating we may be the only contact clients have in that day.
- Timely responses and communication at every level of the organisation.
-
Humanity
- Kindness matters - we create those special and thoughtful moments of service.
- Listening to our clients' needs - we aim to go the extra mile.
- Understanding the importance of a client’s matter to them.
- Understanding some clients may find themselves in vulnerable situations.
- Respecting clients' wishes and beliefs.